Processing Times
All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day. Please note that during peak seasons, processing times may be extended.
Domestic Shipping Options & Timeframes
We offer the following domestic shipping options:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Next Day Shipping: 1 business day (available for orders placed before 12 PM EST)
International Shipping
We currently ship to select international locations. International shipping times vary by destination and typically take 7-21 business days. Please check our shipping calculator at checkout for specific rates and delivery estimates.
Shipping Carriers
We utilize reliable shipping carriers including:
- United States Postal Service (USPS)
- FedEx
- UPS
Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order on our website or directly through the carrier’s website.
Damaged / Lost Packages
If your package arrives damaged or is lost in transit, please contact our customer service within 7 days of delivery. We will assist you in resolving the issue and may provide a replacement or refund as necessary.
Free Shipping Threshold
We offer free standard shipping on all domestic orders over $50. This threshold is calculated before taxes and shipping fees.
Special Handling
Our grooming products are carefully packaged to ensure they arrive safely. If you order fragile items, such as glass containers, please ensure you select an appropriate shipping option to minimize the risk of damage during transit.